Last updated on April 6, 2023

Die letzte Monat war ziemlich aufregend, nicht war? Did you not understand? We didn’t either. But our chatbots sure do. After a long battle, we finally made it to April with a feature that has been in the works for quite some time.

We won’t keep you waiting, so here are the details.

Multilingual chatbots.

After a lot of work, we are happy to announce the release of multilingual bots. You can now train your bot in multiple languages. First, select the language you want to train your bot in from our drop-down list of languages. All your intents will now be copied to the new language.

Now replace your Intent’s training phase and Bot’s response with the new selected language.

On the widget side, the bot will respond according to the browser’s default language.


  • We have added support for escape characters for IBM w\Watson Bot. Now the Bot will respond even if there is a Tab or newline in the sentence.

Error correction

  • We fixed the cursor placement issue when creating tags.
  • We fixed an issue where the newly integrated 360Dialog Sandbox messages were not appearing in the Dashboard.
  • We fixed an issue with messages recorded in Dashboard not being delivered to WhatsApp.

Mobile updates.


  • ## [6.8.7] 2023-04-05
  • Fixed Xcode 14.3 build issue by updating Kingfisher pod to 7.6.2 (latest) [Prod Bug Fix]
  • Updated CommunicateChatUI-iOS-SDK to 1.0.5
  • [6.8.6] 2023-03-23
  • Fixed chat info Tap issue and SPM Build issue [minor. No need to consider]
  • [6.8.5] 2023-03-23
  • Added Support to chat information screen[customization]
  • Added support for the multi-select button template[customization]
  • [6.8.4] 2023-03-17
  • Added customization to hide Chat Widget on Help Center (FAQ) page[customization]
  • Added Speech-to-Text support for multiple languages [Major]
  • [6.8.3] 2023-03-10
  • Fixed SPM build issue due to Zendesk dependency[Do not consider]
  • Updated KMChatUI-iOS-SDK to 1.0.1


Communicate Android SDK 2.6.8

  • Added multi-select button support using the “checkboxAsMultipleButton” custom setting
  • Added support for displaying conversation information below the top row using the KmConversationInfoSetting class
  • Communicate Android SDK 2.6.6
  • Added support for hiding chat with custom setting “hideChatInHelpcenter”.
  • Fixed Form Data is double-stressed.
  • Add support for correct app name and icon
  • Added support for end user to delete chat
  • Communicate Android SDK 2.6.5
  • Added customization of resume chat button
  • Removed SQL injection vulnerability from Android SDK
  • Added support for setting multiple Speech To Text languages
  • Added option to enable/disable JavaScript in WebView
  • Limited zooming/zooming of FaqActivity web view
  • Added an option to rate a chat at any time from the chat menu
  • Metadata from form submission action payload to message replyMetadata
  • Read and write settings to a local application file

React Native:

  • React Native Communicate Chat v2.1.5
  • Introduced the enableSpeechToText() method to create an interface for the multi-speech-to-text language on iOS
  • Added configurable option to disable chat widget in hideChatInHelpcenter
  • Improved app name and icon – Android
  • Added support for deleting a conversation for end user – Android
  • React Native Communicate Chat v2.1.0
  • Introduced createSettings() methods that will create settings for both Android and iOS
  • Introduced the enableSpeechToText() method to create an interface for the multi-speech-to-text language on Android
  • Added an option to rate a chat at any time from the chat menu
  • Added many customizations