G2 Spring Report 2023: Verloop.io outperforms its competitors

Verloop.io again outperforms its competitors in G2’s latest Spring 2023 report. With 50 badges across five dynamic categories, Verloop.io leaves nothing to be desired in revolutionizing the customer support space.

G2 is back with its popular seasonal lists, this time with: G2 Spring 2023 Report. And we have once again made waves in the market with our phenomenal ratings.

Verloop.io was recognized as a leader and top performer in five G2 categories;

  • live chat
  • Social Customer Service,
  • bot platforms,
  • chatbot,
  • Chat support.

Records in the field of customer support. G2 Awards Verloop.io with prestigious badges

Unwavering customer support is paramount to us. In our journey to build a support tool you can confidently rely on, Verloop.io is continuously evolving to solve for you and your users.

Our wall of achievements shines 50 badges, including some new ones for the following aspects –

  • The easiest admin
  • Easiest to use
  • Setup is the easiest
  • Users are likely to recommend

Verloop.io’s conversational AI works great for businesses of any size. G2 recognized our work by awarding us badges enterprise-level, mid-market and small businesses.

g2 badges for customer support

About G2

G2 is the one-stop destination to discover, review and compare the best technology tools for businesses to achieve their goals. G2 ratings are credible because top performers are shortlisted for their CSAT and market presence scores. These scores are compiled based on genuine and genuine reviews submitted by legitimate users.

Verloop.io has consistently demonstrated the value users get from our conversational automation ecosystem. We’ve always ranked high in past G2 reports and lists. Verloop.io won the Top 50 Best Analytics and Artificial Intelligence Products of 2023 and the Top 50 Customer Service Products of 2023 at the G2 2023 Best Software Awards. We caused a stir again last December when G2 released its Winter 2023 report courtesy of Verloop.io. this time with 59 badges. We surpassed our competitors in every way. that’s what went down.

Our happy customers are pretty vocal about why they love Verloop.io. That’s why we’re also happy to receive the “Our Users Love Us” badge from G2 this time. 8th time in a row!

I wonder why we say that. Here’s what real business people are saying about their experience with Verloop.io.

Verloop.io – A state-of-the-art customer support OS

Verloop beats the competition

With customer centricity in mind, we have ensured that our conversational tool is ergonomic. We consider your automation requirements to chart the lowest TAT for your conversational AI implementation. Verloop.io stays alert by following your business needs. Our technology team is committed to timely feature updates to address your current and future support issues. And that’s exactly what we provide we best meet your requirements (and get rewarded for it too)!

Not just talking. Our solution actually works. And so G2 has also gifted us award for driving the best results. Automating your customer support with Verloop.io can help you shift up to 98% of your ticket load to your chatbot and reduce your First Response Times (FRT) by up to 40%.

Here’s how we arrived at these numbers for brands around the world.

Verloop.io is on a mission to be a customer support operating system. We help businesses deliver delightful customer support experiences and run a 24×7 support function across all channels like WhatsApp, Web, App, Instagram, Facebook Messenger, Viber, etc. in the language of their choice.

Verloop.io’s generative AI features

Verloop.io’s Generative AI features provide powerful language support for your agents and

  • speed up responses
  • ensure uninterrupted communication
  • more context in every conversation, and
  • provides optimal answers to every customer’s request.

Verloop.io’s powerful generative AI features can help businesses improve average response times and customer satisfaction with minimal effort from agents.

Learn more about our Generative AI features here Verloop.io Launches New AI-Language Features.

Used by 5,000+ brands worldwide across verticals such as e-commerce, retail, BFSI, ed-tech, logistics, real estate and travel, Verloop.io has attracted some of the biggest names in the market, including Abu Dhabi Islamic bank, Cleartrip. , Decathlon, DSP Mutual Fund, Kanmo Group, Nykaa, Rentomojo, Scripbox, Watanai and more.

We’d love to guide you to a better way to support customers with the power of conversational automation here at Verloop.io.

Schedule a showing with us to find out how.

Source link